The University of CMDB

Configuration Management Database, or the CMDB, is essential to effective operations of most organisations. However, keeping a healthy CMDB, that is always up to date and accurate is a challenge. For some organisations it seems impossible and is a challenge that must be addressed.

Does this sound familiar? If so, you’ve arrived at the right place. Welcome to The University of CMDB – an interactive workshop for service management professionals who seek to get their organisation’s configuration management back on track.

Join us to hear about the most common challenges faced and learn how you can use best practice to overcome them.

Join us on Thursday 5th December 2024, 1:00 PM – 2:00PM (GMT).  

Register

Meet our speakers

Matt Felgate

ServiceNow Principal Lead Architect

Value-driven ServiceNow Principal Lead Architect offering a decade of ServiceNow implementation and platform management experience underpinned by over 10 years’ experience of managing best in class Service Management teams aligned to ITIL best practice.

Jim Wright

Regional Outbound Product Manager at ServiceNow

Experienced IT solution, design and service management architect. Extensive industry experience working in both the public and private sector in the UK and in Europe.

Khadija Machhoud

ServiceNow Solution Leader

ServiceNow Technical Manager and CSM trainer, currently living in Luxembourg. Been working for Devoteam for the past 7 years and is passionate about ServiceNow with a focus on ITSM, CSM and ITOM

Agenda

  • Welcome and Introduction
  • CMDB on the Now Platform
  • The CMDB Journey
  • ServiceNow: What’s New and next
  • CMDB Health 
  • Conclusion

If you have any questions on the University of CMDB, please contact us on uk.info@devoteam.com and a member of our team will be in touch.