ServiceNow Enterprise Service Management (ESM) workflows

Drive organisation-wide change with ESM.

ServiceNow Enterprise Service Management (ESM) applies digital management best practices across your organisation. Embrace change with every department growing together.

Meeting your service challenges with standardised excellence.

Low digital adoption means you’re not leveraging the technology that can help you excel, so ESM improves automation and supercharges workflow efficiency in every department. With an intuitive, integrated portal you’ll optimise productivity, processes and user request resolutions – making your customers and employees much happier.

Let’s talk

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Devoteam approach

How we do it

Focus more on your core business

Treat employees and customers like valued consumers by converting workflows to standardised managed services. Focus on what really matters.

Enhance performance by working smarter

Work towards common goals with a collaborative platform. Automate repetitive tasks and smooth workflows to free up your teams for peak performance.

Maximise productivity with one source of truth

Smash silos and build a single, integrated record system. Maximise productivity with a clear data and operations vision.

Scale your operations sustainably

Eliminate friction with end-to-end digital services that work across your departments. Exceed customer expectations and enhance efficiency.

Discover the power
of a platform…

…with a ServiceNow Elite Partner!

Workflow automation accelerates business efficiency and innovation. The expertise of a ServiceNow Elite Partner helps you scale your enterprise swiftly and sustainably. ServiceNow is a leading-edge platform provider that automates enterprise operations. With a suite of user-friendly applications built on the Now platform, you’ll achieve new levels of workflow automation and business process integration.