What is the Devoteam High Velocity ITSM Package?

Fixed Price High Velocity ITSM Package from £20k

Get up and running with Atlassian Jira Service Management, with Devoteam’s High Velocity ITSM Package to enjoy an ITIL compliant Service Desk in ONLY 4 WEEKS.

The Service Desk will use out of the box functionality configured to your specific requirements, enabling greater collaboration between your IT Ops and Dev teams to;

Increase deployment frequency
Increase innovation
Reduce unplanned downtime and errors
Improve productivity

Devoteam High Velocity ITSM Package from £20k

Get up and running with Atlassian Jira Service Management to enjoy an ITIL compliant Service Desk in ONLY 4 WEEKS.

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Solution: Devoteam High Velocity ITSM Package

1.Process management for the following ITIL practices:

Incident Management
Service Request Management
Change Enablement
Problem Management

2. Leveraging OOTB Functionality for:

Queue Management
SLAs
Automation Rules
Reporting
Jira Software and CI tooling Integration to automate Change and Bug ticket creation

3. User and Administrator Enablement:

Train the trainer sessions for:
- Agents
- Admins
- Customers

How we work

Devoteam will conduct deep dive workshops with key stakeholders.rnrnThe output from the workshops will be a series of unrefined requirements and a backlog of tasks that will deliver the desired outcomes for the ITIL Practices required.rn

The backlog of tasks will then be refined and implemented by Devoteam via an iterative, agile process. rnDevoteam will hold regular reviews with stakeholders to garner feedback to ensure the solution delivered achieves the desired outcomes.rn

Finally in order to the ensure success of the new service desk, training will be provided.rnrnDevoteam take a “Train the Trainers” approach. We will train a small number of individuals who will then be enabled to go ahead and train the rest of the organisation.

About Devoteam

Devoteam is an IT consultancy company focused on cloud, data, integration, platform technologies, and business transformations to help organisations become future-proof. With 25 years of experience in IT and more than 10,000 employees in Europe, the Middle East, and Africa, Devoteam sees it as its mission to help individuals and organizations make a positive impact on society, using innovative technology.

Discover the ITSM journey with Devoteam

Ready to embrace the future of collaboration with Atlassian Cloud while meeting your data localization requirements? Get in touch with Jan Lawrence, Devoteam UK Atlassian Practice Lead and let’s embark on your ITSM journey together.

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