Today’s pace of change is relentless; to keep up with the market, adoption of DevOps is inevitable, but what does this mean for ITSM practices? With ITSM seen as focussing on stability and predictability and DevOps driving change and disruption, are they mutually exclusive? And with tensions running high between the two camps, how can they possibly collaborate?
At Devoteam, we believe that not only can ITSM and DevOps co-exist in harmony, but through integration and common language and data models they can share a collaborative, symbiotic relationship.