Unlock the potential of Generative AI in your enterprise with our hands-on, interactive webinar designed for both existing and potential ServiceNow customers.
Join us for this session, which will ensure a balance of learning, interaction and practical application, on Generative AI and Now Assist in ServiceNow, designed to help your organisation understand and explore the potential of AI-driven solutions.
Whether you’re just starting to explore Generative AI on the ServiceNow platform, or are looking for ways to extend its capabilities, this workshop will provide practical insights and hands-on examples to inspire your next steps.
Join us to learn to fly with AI, turning buzz into real ideas for your business.
Planner
5 minutes
Introduction
Introduce the purpose of the webinar, key learning goal and explain what is GenAI.
15 minutes
Now Assist in ServiceNow: Capabilities Overview and Demo
Introduction to ServiceNow’s Now Assist capabilities – primarily Incident / Case summarisation, generation of resolution notes and content generation (e.g. knowledge articles)
10 minutes
Assessing Your Organisation’s Readiness for Now Assist
Help attendees evaluate whether their organisation is prepared to adopt Now Assist, focusing on process maturity and data quality.
10 minutes
Extending Now Assist: Innovative Use Cases and Demos
Showcasing how Now Assist can be extended beyond its native use cases, using real-world examples and demos.
15 minutes
Brainstorming Session: How Can Now Assist Solve Your Organisation’s Problems?
A light-hearted brainstorming session to think creatively about how Now Assist could address specific challenges in their organisation.
5 minutes
Q&A session
Summarise key learnings and an opportunity for attendees to ask final questions.