Transform your Customer Experience with AWS
Amazon Connect, the AI-driven Contact Centre from AWS leverages AI, ML and automation to deliver excellence customer experience.
The customer service landscape changed
Customers, employees, and entrepreneurs found themselves in uncharted territory, redefining the way they work and conduct business, and not without its challenges. Before the pandemic, remote work was a rarity in the customer service sector due to infrastructure limitations. However, as businesses embrace this new paradigm, they often find their existing systems ill-prepared for the task.
AI-driven Contact Centre
Omnichannel Cloud
Contact Centre Service
Cost-effectively
Meet and exceed newly heightened customer expectations.
Leverage AI and ML
With frequent product enhancements, there is no need to wait for annual or biannual updates to add new features seamlessly.
Empower agents
No facilities upkeep or overhead to pay for. No complex, expensive licensing models are required only for what they use. No long-term commitments or high upfront costs. No equipment to buy (beyond headsets and laptops).
Evolve and scale
Gain expert contact centre migration support and technology integrations
Enhancing customer experience with AI-driven Contact Centre
After deploying Amazon Connect, organisations focus on features that enhance customer experience and reduce KPIs, with quick implementation and usage-based pricing.
- Amazon Lex for AI-powered chatbots and conversational interfaces.
- Real-time caller authentication with machine learning via Amazon Connect Voice ID.
- Unified interface for managing voice calls and chats with Amazon Connect Tasks.
- Full-text transcript search, analytics, and sentiment analysis with Contact Lens.
- Unified customer profiles with the latest information through Amazon Connect Customer Profiles.
- Faster agent support with Amazon Connect Wisdom for quick info searches.
Why Work with Devoteam?
At Devoteam, we know that using AI effectively is essential for modern businesses.
Want to use AI’s power effectively for your business? Devoteam can help! We have been an AWS Premier Consulting Partner since 2012, providing expert advice on AWS technologies. With a team of over 500 AWS specialists, you’ll have the support you need to build scalable infrastructure and discover new ways of working with AI, data, security, and applications. Rely on our award-winning expertise to reinvent your business and become a modern enterprise.
Success stories with AWS
Success story
Creating a sustainable and smart office environment
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