ServiceNow Insights

What is ServiceNow

ServiceNow is an intelligent platform that provides a suite of applications designed to automate various business processes across the organisation. It offers tools for IT service & operations, customer service, HR, and other enterprise functions, enabling businesses to improve efficiency, reduce costs, and enhance service delivery through a unified platform.

ServiceNow operates a globally distributed network with 11 data centres across 5 continents, ensuring high availability and performance for its cloud-based platform. This network serves customers in over 190 countries, providing them with seamless access to ServiceNow’s suite of solutions.

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Technology Workflows

ServiceNow Technology Workflows are a set of solutions designed to streamline and automate IT operations and service management within an organisation. They help manage and integrate various IT processes, ensuring efficiency, consistency, and improved service delivery.

Key components include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), DevOps, ESG Management, Security Operations (SecOps), and Integrated Risk Management (IRM).

Employee Workflows

ServiceNow Employee Workflows are designed to enhance the employee experience by automating and streamlining various HR and workplace processes. These workflows help improve efficiency, ensure consistent service delivery, and create a better work environment.

Key components include HR Service Delivery (HRSD), Workplace Service Delivery (WSD) and Employee Growth and Development (EGD).

Customer Workflows

ServiceNow Customer Workflows help enhance the customer experience by automating and streamlining customer service and support processes. These workflows help organisations deliver efficient, consistent, and high-quality service to their customers.

Key components include Customer Service Management (CSM), Field Service Management (FSM) and Sales & Order Management.

Creator Workflows

ServiceNow Creator Workflows empower organisations to build custom applications and automate processes tailored to their specific needs. They enable businesses to develop, deploy, and manage applications on the ServiceNow platform, enhancing productivity and innovation.

Key components include App Engine, Automation Engine and Integration Hub.

Governance, Risk and Compliance Workflows

ServiceNow GRC Workflows enable organisations to effectively manage governance, risk, and compliance activities through automation, integration, and real-time insights. They help ensure adherence to regulatory requirements, enhance risk management and improve the overall security of the organisation.

Key components include Security Operations (SecOps) and Integrated Risk Management (IRM).

AWS Cloud Topics

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