DevoteamInsightsReducing Risk and Enhancing Security through ServiceNow GRC Solution

Reducing Risk and Enhancing Security through ServiceNow GRC Solution

Better visibility and traceability of risk.

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The snapshot

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Better visibility and traceability of risk

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Embracing better controls and compliance processes

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General performance improvement in the IT Security area

The challenge

This global HR company based in Zurich has more than 31,000 full-time employees. With more than 5,000 branches in over 60 countries, it provides a range of services, including recruitment, personnel management, talent development and more.

One of the company’s biggest challenges was moving its internal processes from manual and semi-manual to fully automated. It was up to Devoteam to make the process of adapting the new platform as smooth as possible.

The solution

Devoteam, in combination with ServiceNow, provided the best solution for the leading HR company. By implementing ServiceNow GRC solution, the company had better access to customised processes and could import existing policies and controls.

The internal IT team was able to use a centralised approach in managing security processes. Automated processes and reports and user training made it easier for users to be familiarised with the platform.

The better change

Using automation of follow up and reporting of remediation from various sources

Unification and partial automation of self-assessment and compliance processes

Introducing formal risk management processes at the company

We manage to “connect dots” with this implementation which will help to make daily operations of the Compliance function much more efficient.

Group IT Governance Risk & Compliance

Manager, Global HR Company