Benefit from our end-to-end approach powered by ServiceNow knowledge & expertise.
As an Elite ServiceNow Partner, our experts provide a value-driven set of services via assessment, best practices, leadership, support, and training to transform clients towards excellence.
Your local Partner
EMEA-wide ServiceNow coverage –
powered by 850+ tech experts &
200+ advisory consultants.
A trusted expertise
Setting the standard in ServiceNow expertise with 1770+ certifications and counting.
Guaranteed client satisfaction
We guarantee client satisfaction, reflected in our industry-leading 4.85 out of 5 CSAT score.
Premium partnership.
Your success powered by our expertise.
We are a long-term Elite ServiceNow Partner and an Authorised Training Partner. Thanks to the impact we have made within the EMEA region, we have been recognised as a 2024 ServiceNow EMEA Elite Consulting and Implementation Partner of the Year, 2024 EMEA Customer Workflow Partner of the Year, 2023 EMEA Elite Partner Award Winner, 2021 Global Partner of the Year Award Winner, 2021 EMEA Partner Award Winner, and a 2020 Regional Partner Award Winner.
In a nutshell
Connecting ServiceNow excellence across Europe, Middle East & Africa
250+
Consultants
100%
EMEA market coverage
350+
Certifications
What we do
Excellence-driven Service Domains
We have a dedicated Service Domain for each area of the ServiceNow portfolio. They are led by our Business and Tech Leads who serve as the perfect guides for your transformation journey across a variety of verticals.
IT Service Management
From assessing your current situation, we will guide you through the digital transformation journey by implementing new tools with full support to boost IT productivity, reduce costs, and improve end-user satisfaction.
Strategic Portfolio Management
Experience our custom-tailored approach powered by ServiceNow expertise and knowledge of IT Finance, Project & Application Portfolio, Hardware & Software Asset Management with related processes & tools.
Customer Service Management
Digitize your customer-related workflows: Allow your business to distinguish itself on the market with top-notch, proactive Customer Service. The ServiceNow platform is the right solution for engaging with customers and synchronising Field Service operations.
Cybersecurity
Tighten your enterprise’s digital safety: Stay on top of issues with our complex approach to Security, Risk, and Privacy, which includes Quickstart packages and optimised frameworks. Adopt the right processes, tools and IT platforms in the most efficient way possible.
Cloud & Operations Management
Gain visibility and better governance of your complex IT environment: Unlock the potential of automated solutions in IT Operations. Benefit from cloud-native solutions for infrastructure & application operations while enhancing your cloud strategy and improving service health.
HR Service Delivery
Create the perfect user experience for your employees: Let’s establish Shared Service centres, unify your selected HR services globally, and implement new tooling. Deliver a better and smoother experience for both employees and the HR division.
Managed Services
Digitise your customer-related workflows: Allow your business to distinguish itself on the market with top-notch, proactive Customer Service. The ServiceNow platform is the right solution for engaging with customers and synchronising Field Service operations.
Why us
With our ServiceNow Centre of Excellence, you will be able to
Transform an over-customised ServiceNow or legacy solution
We are fully equipped to guide you towards best practices and out-of-the-box features which speed up the workflows and bring better results for business and its people.
Drive business value for specialised ServiceNow areas
We have niche expertise for all mentioned areas and more, combining business and technical knowledge.
Ensure efficient and smooth processes after implementation
Leave your worries with the experts at our 24/7 Managed Services centre, which will ensure a trouble-free performance.
Our approach.
From initial platform health check through a swift implementation process to premium support services – our signature.
Value-driven business consulting
Mapping your enterprise challenges, objectives, and quick wins.
Solution design
Creating the roadmap and continuously tracking the steps to success.
Agile implementation
Turning on the engines of project delivery with a custom-tailored methodology.
Training & coaching
Building a solution-centered culture within your enterprise while ensuring end-user adoption.
24×7 support and maintenance
Removing the difficulties connected with IT operations.
Continuous service improvement
Establishing a long-term relationship based on trust and reliability.
Get in touch
Take the next step on your digital journey with our ServiceNow CoE.
At Devoteam we realise that every organisation is different so do not hesitate and reach out to our team of experts and let’s talk.