Future-proof your business
with intelligent service with ServiceNow CSM & FSM

Proactive customer service

ServiceNow AI doesn’t just react. It analyses customer data, spotting patterns and potential issues before they escalate. Imagine predicting a surge in support requests due to a software update and proactively sending helpful advice to customers. This reduces inbound calls and boosts satisfaction.

Predictive maintenance for reduced downtime

Forget reactive repairs. ServiceNow FSM uses AI to analyse IoT data from your equipment (e.g., lifts, HVAC systems). This allows it to predict failures and schedule maintenance before disruption occurs, saving you money and keeping operations running smoothly.

Effortless self-service intelligent portal

ServiceNow GenAI allows you to personalise user experiences by leveraging its intelligent capabilities, such as unveiling user preferences, predictive insights & adaptive communication.

Optimised field service operations

ServiceNow FSM goes beyond basic scheduling. Using AI and real-time data, it intelligently dispatches the nearest qualified technician with the right parts and expertise. This maximises first-time fix rates, minimises travel time, and improves overall efficiency.

AI-driven workflow automation

ServiceNow AI can automate tasks within CSM and FSM. Think automatic incident categorisation, intelligent routing to the right team, and even suggesting solutions based on past cases. This reduces manual effort, speeds up resolution times, and allows your teams to focus on high-value work.