FSM Quickstart by Devoteam,
powered by ServiceNow
Learn about our unique program that offers a strategic, swift 12-week rollout for ServiceNow’s
Field Service Management, replacing time-consuming, siloed field service processes with more
agile, cross-functional digital workflows that increase efficiency, drive productivity, and reduce
service delivery costs.
What’s holding back your field service teams?
Integration
Dealing with multiple systems leads to isolated data and disconnected processes. This fragmentation often results in manual tasks, inefficiencies, and a lack of real-time visibility, hindering the seamless flow of information necessary for effective decision-making and service delivery.
Talent shortage
The challenge of talent shortage arises from a scarcity of skilled resources, making it difficult for companies to find qualified personnel. Moreover, retaining these skilled individuals becomes increasingly challenging, posing obstacles to meeting the evolving demands of business operations.
Inefficiencies
Poor work planning leads to ineffective task management and disorganised scheduling processes. These inefficiencies can result in wasted time, increased costs, and reduced customer satisfaction, highlighting the critical need for streamlined workflows and optimised resource allocation.
Do you see your organisation struggling with the same issues?
The real value
Why FSM Quickstart from ServiceNow and Devoteam?
Our program ensures a structured approach to field service management, delivering tangible business outcomes and empowering your field agents with autonomy in application use and administration.
Rapid deployment
Achieve operational efficiency with a swift solution rollout and prioritise essential features for immediate operational benefits.
Expertise at your fingertips
Benefit from the knowledge and experience of our ServiceNow consultants to guide your implementation and ensure you maximise the value of the FSM solution.
Reduced costs
Drive down field service delivery costs by organising field agents’ work orders in an efficient manner.
What’s included
Key features of the ServiceNow
FSM Delivery Quickstart
Maps & Locations
ServiceNow FSM offers various map options, aiding field service agents, managers, and dispatchers in expediting task completion. Maps can be utilised to observe both assigned and unassigned agent tasks and enhance task routing efficiency.
Dispatcher Workspace
Dispatchers have access to a summary of available times for technicians and the current distance from tasks. They can then manually assign unallocated work to available technician slots, dragging assignments based on proximity, availability, and skills.
Mobile Application
Enable engineers with a refined mobile application that allows them to accept or decline tasks, monitor travel and work hours, display tasks or components, and much more.
Don’t take our word for it. See how others improved
their field service management.
Husqvarna ‘meets customers in their gardens’ with ServiceNow FSM
Husqvarna is one of Sweden’s most trusted businesses and brands designing and building a diverse range of pioneering products. When the company launched a new venture offering its market-leading robotic lawnmowers to homeowners as an at-home service basis, it selected ServiceNow FSM as the core technology platform and engine on which to build the business.
With ServiceNow Field Service Management we have 100% transparency at every stage. It’s fantastic, we’ve never had that before.
Andreas Holm
Program Director, BU Europe at Husqvarna Group
Dive into the world of ServiceNow FSM with our insights.
Webinar on demand
