In this episode of CIO Confessions’, our host, Gert Jan van Halem, discusses the importance of balancing day-to-day operations with long-term strategic planning with Devoteam’s CIO, Nathalie Bachour. She shares 5 lessons on how AI will impact the workplace, particularly the service desk, and the need for social change to address potential job displacement. Her insights illuminate the importance of having strong foundations within an IT department and the critical balance between effective people management and leveraging technological advancements, particularly in the challenging landscape of AI.
5 Lessons You Will Learn From This Episode
1. Embrace the Contradictions of AI Adoption
2. Bridge the Communication Gap with the Business on AI
3. Prepare for the Societal Impact of AI
4. Empower Your Team to Embrace Responsible AI
5. Prioritise People amid Technological Change
Meet our guest
Nathalie Bachour is an IT Transformation Specialist with 18 years of experience in IT service and infrastructure management. As an engineer and consultant, Nathalie has a broad approach to project management.
Nathalie Bachour
CIO at Devoteam
Meet our host
Gert Jan van Halem is Devoteam’s CTO and a lifelong computer science enthusiast. As Devoteam’s CTO, he investigates what drives Devoteam’s customers and IT trends to provide technical direction. Adding value to the customers is the primary driver of his research.
Gert Jan van Halem
CTO at Devoteam
CIO Confessions: The CIO’s Go-To Podcast
Ever wondered what it’s really like to lead an IT department? The podcast CIO Confessions offers a look behind the scenes:
- CIOs from diverse backgrounds and industries share their personal stories, “confessions”, and wisdom, providing an unfiltered view of what it takes to succeed in IT leadership.
- By listening to this podcast, you will gain insights into the impact of emerging technologies like AI, managing complex digital transformations, leading and motivating teams, and dealing with constant change.
Listen now on Spotify, Apple Podcast or your favourite channel.