We are celebrating the launch of ServiceNow at Nuuday, which delivers innovative digital customer experiences in TV, broadband, networks and telephony for more than four million consumers.
Nuuday is on an exciting journey to accelerate its digital transformation to ensure even better customer experiences. With the Unified Service Management (USM) programme, Nuuday has established a methodical approach to Service Management and Service Integration and Management (SIAM).
In ServiceNow, Nuuday now has a strong and professional tool to handle all Service Management processes across the organisation.
Specifically, Nuuday has gone live in ServiceNow with:
- Service Portal
- Incident, Major Incident, Problem Change, Knowledge and Service Request
- First part of a larger CMDB implementation
- Integration with future service providers
In the coming weeks and months, Nuuday will be onboarding employees in different teams and services to ServiceNow.
As always, we celebrated our go-live with a big ServiceNow cake with everyone involved from Nuuday and Devoteam. A cosy tradition that always goes down well.