In today’s fast-paced retail environment, efficient delivery and logistics are critical for success. Customers expect fast, reliable, and transparent delivery options, and retailers need to optimise their operations to meet these demands while controlling costs. This is where ServiceNow Field Service Management (FSM) can make a significant impact.
Beyond the last mile
While many focus on the “last mile” of delivery, ServiceNow FSM optimises the entire delivery and logistics process, from order fulfilment and inventory management to route optimisation and real-time communication.
By streamlining these processes, retailers can:
- Reduce delivery times: Optimise delivery routes, manage schedules effectively, and ensure timely deliveries to meet customer expectations.
- Improve delivery accuracy: Minimise errors and ensure that the right products are delivered to the right customers at the right time.
- Enhance visibility and control: Gain real-time visibility into the status of deliveries, inventory levels, and technician location.
- Increase efficiency and productivity: Automate tasks, optimise resource allocation and streamline workflows to improve overall efficiency.
- Reduce costs: Optimise routes to minimise fuel consumption and mileage, and improve inventory management to reduce waste and carrying costs.
Key capabilities of ServiceNow FSM for retail delivery and logistics
ServiceNow FSM offers a range of features that can optimise retail delivery and logistics:
Order management
Manage orders efficiently, track their status, and ensure timely fulfilment.
Inventory management
Track inventory levels in real-time, automate replenishment, and optimise stock allocation across locations.
Scheduling and dispatch
Schedule deliveries, optimise routes, and dispatch drivers or technicians efficiently.
Mobile app for drivers
Empower drivers with a mobile app to access delivery information, update status, capture signatures, and communicate with dispatchers.
Real-time tracking and communication
Track deliveries in real-time, provide customers with updates, and enable seamless communication between drivers, dispatchers, and customers.
Examples of optimisation in action
- A furniture retailer uses ServiceNow FSM to schedule and optimise delivery routes, ensuring that furniture is delivered on time and within budget.
- A grocery store chain uses ServiceNow FSM to track inventory levels in real-time, ensuring that shelves are stocked and deliveries are made efficiently.
- A pharmacy uses ServiceNow FSM to manage prescription deliveries, providing customers with real-time updates and ensuring timely delivery of critical medications.
Conclusion
ServiceNow FSM is a powerful tool for retailers looking to optimise their delivery and logistics operations. By streamlining processes, improving visibility, and empowering employees, retailers can enhance customer satisfaction, reduce costs, and gain a competitive edge in today’s demanding market.
Ready to optimise your retail delivery and logistics with ServiceNow FSM?
Contact Devoteam today to learn more about how we can help you implement and optimise ServiceNow FSM for your retail business.
Want to learn more about ServiceNow FSM and how to implement it?
Download our free ebook, “The Ultimate Guide to ServiceNow Field Service Management“, to discover actionable strategies and best practices.