ServiceNow Vancouver Release: Improve UX and Productivity

The ServiceNow Vancouver release introduces exciting enhancements. Let’s explore the most interesting changes and news for ServiceNow Creator Workflows.

App Engine Studio enhancements in the ServiceNow Vancouver release

Firstly, the ServiceNow Vancouver release introduces a new interface for the App Engine Studio homepage. This update improves navigation within the instance. Now, you can easily add an app using the “Create an app” tile in the “Quick start” section. Additionally, the tile for adding logic and automation is now renamed “Add an automated flow”. You can also find your applications under “Your apps”.

App Engine Studio Enhancements in the ServiceNow Vancouver Release

Firstly, the ServiceNow Vancouver release introduces a new interface for the App Engine Studio homepage. This update improves navigation within the instance. Now, you can easily add an app using the “Create an app” tile in the “Quick start” section. Additionally, the tile for adding logic and automation is now renamed “Add an automated flow”. You can also find your applications under “Your apps”.

App Engine Management Center Updates in the ServiceNow Vancouver Release

One key update in the ServiceNow Vancouver release is the enhanced Automated Test Framework (ATF) and instance scan testing in the App Engine Management Center (AEMC). Now, in addition to standard instance scan and ATF testing, you can run customised test suites as part of an application deployment.

Moreover, another new option is scheduling app deployments. When you approve an application deployment request for your production instance, you can deploy it immediately or schedule it for later.

Workspace Builder Enhancements in the ServiceNow Vancouver Release

The Workspace Builder also receives several smaller enhancements:

• Bookmark dashboards now have unique URLs.
• You’ll experience faster analysis and improved accessibility in the Analytics Center.
• The Workspace Builder now has enhanced search with AI.
• The modal for data visualisations is clarified. You can select new visualisations or reuse saved components created by your administrator.

Overall, the Vancouver release shows ServiceNow’s clear move towards citizen development. They achieve this by increasing the visibility of App Engine Studio and improving the user experience..

Flow Designer updates with the ServiceNow Vancouver release

With the new release, comes a new user interface for the Flow Designer. Now you can easily resume working on your flows, see recently run items and updates to the flows.

One of the biggest add-ons to the Flow Designer is undoubtedly ServiceNow Now Assist. The system generates a list of AI recommendations for selecting the next component in your flow based on the current position in the flow and the flow components’ names listed before.

Last but not least, you can use the new Dynamic Input support functionality that generates a list of action inputs or input variables every time someone configures the action in a flow. The feature gives you a list of related action inputs, fields from a record or options available in a choice list.

Virtual Agent

ServiceNow Vancouver release brings a number of enhancements to the Virtual Agent application:

• Multiple active conversations – you can separate or share topics and other data across multiple portals, with each user engaging in a different conversation for each of the portals
• Virtual Agent scripts – you can reset all entities in a conversation with one API script call using the function vaSystem.resetAllEntities() 
• Conversational Integration with Microsoft Teams – you can embed VA application in the Microsoft Teams extension to fetch ServiceNow AI Search results
• Improved localisation and attachment features in Microsoft Teams –  better quality of localisation in the user’s preferred language and supporting multi-attachments, covering various scenarios including text, files, emojis and so on

Document Intelligence

The previously introduced AI solution, Document Intelligence, has now even more features. You can easily copy, export and import trained use cases  right from the use case page and expedite the classification of documents by:

• defining document categories
• labelling documents
• setting up and training a document classification model
• verifying or correcting classification predictions

Agent Workspace

ServiceNow Vancouver release includes also a few important updates to the Agent Workspace application. With the new AI/ML field recommendations, your agents can now quickly select recommended values embedded into the form fields, saving time on unnecessary details.

Moreover, agents are able to customise and store their filter sets for future use by configuring personalised filter sets, based on their roles.

Last but not least, the application enables you to prevent users from selecting inapplicable actions by configuring when a declarative action is available to users, based on the conditions of records selected in the list.

ServiceNow Vancouver release: A conclusion on Creator Workflows

Looking at all the new updates that came for creator Workflows with the Vancouver release it is fair to say that ServiceNow is putting a strong emphasis on improving user experience and making the best out of its new AI capabilities. Building apps is getting more and more intuitive and easier with each release.