To thrive in the modern business world, organisations need to optimise their operations, streamline processes, and To thrive today, organisations need optimised operations, streamlined processes, and outstanding customer experiences. The quest for efficiency has led to powerful platforms that redefine automation. ServiceNow has become a leader in this space, empowering organisations to transform how they operate, innovate, and grow.
What is ServiceNow?
ServiceNow is a comprehensive cloud platform designed to automate IT workflows and streamline business processes. This platform serves as a central hub, supporting essential business functions such as IT service management, customer service, HR, and Environmental, Social, and Governance (ESG) initiatives. By centralising processes, organisations can simplify workflows, improve resource allocation, and foster collaboration.
How ServiceNow supports automation
ServiceNow offers several key features that make it indispensable in modern business. Its user-friendly interface and extensive pre-built applications cater to a range of functions, customisable to each organisation’s needs. The employee centre centralises HR, IT, and facilities requests, keeping teams informed and enabling hybrid work. Let’s look closer at how ServiceNow drives automation globally:
- Scalability: Built on a scalable cloud infrastructure, ServiceNow adapts easily for businesses of all sizes.
- Security and compliance: ServiceNow ensures a secure environment with robust compliance features. Advanced services like SecOps and GRC provide added security.
- Reporting: ServiceNow tracks various metrics, allowing organisations to gather insights on digital user experience. Machine learning efficiently routes requests to the correct agents.
- Streamlined workflows: ServiceNow automates repetitive tasks, enhancing productivity and boosting employee satisfaction.
- Reduced costs: By automating manual processes, ServiceNow saves time and resources. Low-code options empower non-technical users to create workflows, reducing development costs.
Does ServiceNow require coding?
ServiceNow stands out with its no-code/low-code approach. Users can customise applications without deep coding skills, using visual interfaces, drag-and-drop features, and pre-built components. This ease of use accelerates development and fosters innovation. Users across the organisation can engage in automation, freeing IT teams to focus on complex tasks.
Is ServiceNow a tool or a technology?
ServiceNow is more than a tool—it’s a comprehensive technology platform. Unlike standalone tools, ServiceNow integrates multiple business functions and supports cross-functional collaboration. Its extensive pre-built applications and workflows enable rapid implementation of solutions, even without deep technical expertise.
Which businesses benefit from ServiceNow?
ServiceNow’s versatility makes it ideal for organisations of any size, from startups to large enterprises. Its clients include major corporations like Coca-Cola, Aegon, NHS Scotland, and Asahi. ServiceNow is especially valuable for industries with complex processes, including healthcare, finance, retail, manufacturing, and technology. It helps streamline operations, enhance service delivery, and improve overall performance.
The verdict: Automation transforms business
ServiceNow’s platform is a game-changer in the world of automation. With robust features, scalability, and flexibility, it empowers organisations to streamline operations and foster collaboration. Embracing automation allows businesses to achieve operational excellence, optimise resources, and deliver outstanding customer experiences.
Key takeaways
- Preferred by industry leaders: 85% of Fortune 500 companies use ServiceNow to transform operations and drive growth.
- Automate workflows: ServiceNow eliminates manual tasks, improving efficiency and reducing time spent on repetitive processes.
- Foster innovation: The platform’s accessible interface and customisable modules encourage innovation and flexibility.
- Scalability: ServiceNow’s cloud infrastructure easily adapts for growing businesses.
- Low-code development: ServiceNow’s intuitive design empowers non-technical users, reducing reliance on IT.
This article and infographic are part of a larger series centred around the technologies and themes found within the 2023 edition of the TechRadar by Devoteam report. To learn more about Microsoft Cloud for Sovereignty and other technologies you need to know about, please download the TechRadar by Devoteam.
