5 ways ServiceNow CSM can boost customer loyalty in retail

In today’s competitive retail landscape, customer loyalty is more valuable than ever. Customers have countless options, and winning their repeat business requires more than just offering great products. It’s about creating personalised experiences that make them feel valued and understood.

With ServiceNow CSM, you can easily capture data from various touch points and create a comprehensive customer profile that provides valuable insights into their preferences and needs.

By downloading our e-book, you’ll gain insights into:

• The importance of self-service portals for customers and how to build them in ServiceNow CSM
• Why personalisation is a key in retail
• How to tailor customer experience in retail
• How Devoteam can help you maximise your investment in ServiceNow CSM