Beyond IT Headaches
Experience ServiceNow Managed Shared Services by Devoteam.
It’s an ideal solution for businesses that need to focus on their core competencies and leave the technical details to the experts. We provide 24/7 support, proactive maintenance, and up-to-date security measures to ensure your IT infrastructure is always running smoothly.
What’s the difference
In-sourced vs. out-sourced
ServiceNow Managed Shared Services Support
In-sourced support
- Additional hiring costs and training costs and effort with internal IT teams
- Skill level is limited based on the currently available personnel, limited access to expert-level staff
- Added risk with setting up 24/7 support (increased effort with hiring and costs related to overtime pay, etc.)
- Poor scalability or poor adaptability to changing business needs (due to hiring and training, your response to changes could be slower)
Out-sourced support
- No additional effort/costs with hiring and training the support staff, the customer gets to enjoy the advantage of MS without the hassle of administration work
- Access to expert-level positions that may be utilised during emergencies with little-to-no delay
- Ability to support 24/7, with dedicated staff
- Good scalability and good response times to business changes (team can be scaled up/down based on the current business situation)
Devoteam approach
Core strengths of
ServiceNow Managed Shared Services
The service can grow with a customer
We promote the continuous improvement of our staff so that the provided service is not limited to the initial agreement and can grow in complexity, offering more innovation and a better experience.
Availability to utilise experts when needed
We are comprised of both Managed Services staff and consultants. For complex tasks or urgent cases, we are available to provide additional ad-hoc support.
On-call & 24/7 ready
Dedicated on-call staff is ready to be utilised 24/7 based on the customer’s request, no additional hassle with hiring or training is needed.
Predictable costs
We prefer a Fixed Time/Fixed Price model, which is more predictable and better utilised with long-term budgeting in mind. Every change and/or ad-hoc requirement is discussed with the client individually.
Our offer
What’s inside our
Managed Shared Services Product Packages?
Standard package
- Service Desk Management with ServiceNow
- Incident Management, Request Fulfillment and Problem Management
- Proactive and Reactive Monitoring of Services
- Release, Change and Configuration Management
- Performance and Availability Management
- Operational support of implemented ServiceNow modules
- Availability to support On-call and 24/7 requirements
- Support with up to 2 upgrades and 2 health checks per year
- ServiceNow enhancement development support
Advanced package
- All features of Standard Offer
- Service Management applications, including Service Catalog, Service Portfolio, Service Level Management, Demand Management, and Service Financial Management
- Asset Management with the ServiceNow Asset Management application
- Integration with third-party tools and applications
- Advanced Reporting and Dashboards
- Knowledge Management and Knowledge Base Maintenance
- ServiceNow Development (small enhancements)
- On-site or Remote Support available
Premium package
- All features of Advanced Offer
- Customised Business Services and Business Process Management
- Automated Service Management workflows with ServiceNow Orchestration
- ServiceNow Platform Administration and Upgrades
- ServiceNow Virtual Agent and Machine Learning Integration
- Advanced Security Monitoring and Incident Response Management
- ServiceNow Governance and Compliance Management
- ServiceNow Configuration Management Database (CMDB)
- ServiceNow Integration with AI/ML technologies
Discover the power
of a platform…
…with a ServiceNow Elite Partner!
Workflow automation accelerates business efficiency and innovation. The expertise of a ServiceNow Elite Partner helps you scale your enterprise swiftly and sustainably. ServiceNow is a leading-edge platform provider that automates enterprise operations. With a suite of user-friendly applications built on the Now platform, you’ll achieve new levels of workflow automation and business process integration.
countries served
18
customers
1120+
certifications
1770+
tech experts
850+
advisory consultants
200+
CSAT score
4.85/5
We already helped many businesses transform their digital operations with ServiceNow. You can be next.
The Devoteam Managed Services team with their experience and knowledge of ServiceNow, helped us to continue to develop our instance and meet our customers’ needs and requirements. Without their wide skill set and willingness to partner and work hand in hand in such a flexible way with us, we could not achieve the outcomes our customers request in such a timely manner.
Clive Bushell
Senior IT Manager, ParentPay
I wanted to take a moment to express my utmost appreciation for the outstanding service and support you have provided to our organisation. From the very beginning, you have gone above and beyond to understand our unique needs and ensure that our IT infrastructure runs seamlessly. Your prompt response to our queries and expert guidance has been truly invaluable, enabling us to focus on our core business operations without worrying about IT issues.
Senior IT Operations Manager
Danish Clothing Company
The professionalism, expertise, and commitment demonstrated by your team have not only saved us time and resources during onboarding but have also significantly started to improve our overall productivity. Thank you for being a trusted partner in our success and I cannot wait what fruits our future collaboration will bear. We are excited to have you as our partner.
Senior Service Desk Manager
Major Baltic Retail Company
Start your journey with Devoteam Managed Shared Services today.
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