The retailer’s guide to ServiceNow CSM

The retail industry is in constant flux, driven by evolving customer expectations and rapid technological advancements. Today’s shoppers demand more than just products; they seek experiences that are personalised, seamless, and readily available across all channels.

With ServiceNow CSM, retailers can transform their customer service operations, build stronger relationships with shoppers, and drive business growth through personalised service, automated processes and unified customer interactions across all channels.

By downloading our e-book, you’ll gain insights into:

• The key features and capabilities of ServiceNow CSM for retail companies
• The benefits of implementing ServiceNow CSM for retail
• Best practices for successful implementation
• How Devoteam can help you maximise your investment in ServiceNow CSM