Minimise downtime,
maximise uptime: ServiceNow
CSM & FSM for manufacturing
Move from reactive to predictive service thanks to the ServiceNow CSM & FSM, powered by AI!
Gain a competitive edge and don’t waste resources on the ineffective processes when you can
automate your processes easily. The future of manufacturing is here – are you ready to take the next step?
The struggle is real
The most common service challenges in manufacturing
Omnichannel challenge
Creating a seamless customer experience across all online and offline touchpoints.
Personalisation challenge
Using data and AI to provide tailored service while respecting customer privacy.
Empowerment challenge
Equipping frontline workers with the right tools and information, and enabling seamless communication across the workforce.
Agility challenge
Adapting quickly to changing customer expectations and market trends.
Efficiency challenge
Balancing cost optimisation with exceptional customer experiences through process improvements, automation, and self-service options.
Conquer the challenges easily
From reactive to predictive service in manufacturing with AI and ServiceNow CSM & FSM
Predictive maintenance to maximise uptime
ServiceNow FSM uses AI and IoT data to predict equipment failures before they disrupt production. This means less downtime, reduced repair costs, and optimised maintenance schedules.
Streamlined field service operations
When on-site support is needed, ServiceNow FSM ensures the right technician with the right skills and parts is dispatched immediately. This minimises downtime, improves first-time fix rates, and boosts customer satisfaction.
AI-powered customer support
ServiceNow CSM provides manufacturers with a powerful platform for customer support, including self-service portals, AI-driven case routing to the right expert, and proactive communication to keep customers informed.
Improved supply chain visibility
Integrate ServiceNow with your supply chain systems to gain real-time insights into inventory, orders, and potential disruptions. This allows for proactive issue resolution and optimised logistics.
Enhanced collaboration and communication
ServiceNow facilitates seamless communication and collaboration between departments, suppliers, and customers. This breaks down silos, speeds up issue resolution, and improves overall efficiency.
Explore our dedicated e-books & guides
to get practical information about
ServiceNow CSM & FSM for manufacturing
5 ways ServiceNow CSM can enhance customer relationships in manufacturing
The manufacturer’s guide to ServiceNow FSM
