With new technologies and agile practices emerging rapidly, IT service management (ITSM) needs to be more flexible, efficient, and integrated to support modern business operations. By modernising ITSM, organisations can streamline their processes, improve service quality, and enhance the overall customer experience.
This whitepaper outlines key best practices and includes questions to ask when defining your services to better capture them in a single system of engagement.
Download your copy now to help modernise your ITSM and adopt the best practices for delivering high-quality services.