About The Good Care Group
The Good Care Group is the UK’s leading live-in care provider, dedicated to the highest standards of care. Enabling their customers to live well in their own homes and communities for as long as possible, avoiding the stress of moving into a residential care home and ensuring the best quality of life possible.
This solution has been transformational as it has vastly improved the ability of carers and care managers to see client information and maintain accurate care records.
Tony Hall
Head of Technology, The Good Care Group
The Problem
These were several challenges to face:
- The client carer records were paper based which made the visibility for the care managers difficult. The handwritten records were time-consuming and not always of the required standard.
- Collaboration of documentation between three head office sites meant a lot of duplication and emailing back and forward.
The Goal
The Good Care group wanted an innovative technology solution offering improved access to data to assist The Good Care Group to drive improved client outcomes and quality of care.
They wanted to streamline processes to increase efficiencies in the head office, better reporting and proactive case management.
The Solution
The Good Care Group first started their journey of change deciding Google Workspace could be the way forward. All the live-in carers were provided with a Chromebook for use in their clients home. A Chromebook was chosen as it is very user-friendly and requires very little effort to set up from an IT perspective.
This solution has been transformational as it has vastly improved the ability of carers and care managers to see client information and maintain accurate care records.
Once the chromebooks were deployed, The Good Care Group started moving on to Google Workspace deployment.
The Result
Accurate reporting and communicating between their carers, their managers and the main offices is now seamless thanks to the use of Chromebooks.
Moving to Gmail was easy as many users were already using the platform for personal emails. Meet has revolutionised the way the team works: it’s so easy to set up and it enables the team to have high quality conversations with colleagues wherever they are based. Gmail is modern, up to date and completely safe.
The biggest change for the organisation was the implementation of Google Drive and the Google formats. The ability to work on the same document across multiple locations with many users is mind-blowing. The Good Care Group particularly enjoys the recent feature of the ability to mark-up, modify and comment in the document. The adoption was very smooth.
Reporting is now easier thanks to the ability to record and create macros’ easily without coding. Thanks to this feature, the operations team can save up to a full day’s work weekly, by automating the reports rather than manually creating them. The productivity has increased thanks to the quick implementation of forms. The organisation now gathers information quicker than ever. Enabling swifter and better decision making.