The snapshot
A powerful, flexible and efficient solution to improve the security, control and reporting of ITSM
Great adoption of the ServiceNow SaaS platform leading to the extent of the solution to all operation and business units
Significant improvement of the brand image, thanks to better management of its processes and more agility
The client’s context
Inversis is a Spanish leading company that offers global technological solutions and outsourcing services to financial institutions, insurance companies and new players in the distribution of investment products.
Inversis constantly invests in cutting-edge technology and innovation to adapt to the needs of the institutional business in an agile method. In addition to being a platform for investment products, Inversis provides brokerage, settlement and guarantee deposit services and state-of-the-art technological outsourcing solutions.
The integration of various entities has required the group to be in continuous growth and adaptation to technological environments, with the challenge that this entails.
The company is supervised by the Bank of Spain, the European Central Bank and the National Securities Market Commission (CNMV).
It has 4 lines of business: Outsourcing of securities management processes back office, from equities, fixed income, etc.; Fund platform with access to more than 50,000 funds from more than 500 national and international fund managers; Administration and depository of vehicles, investment funds; Treasury Desk for the entire markets business.
The required growth and versatility made it necessary to replace some tools, in order to achieve the business objectives and improve results and costs, which are key to its evolution. Given its specific activity, the group had to validate and strengthen the security of all its processes and technologies, complying with all associated regulations. ServiceNow successfully passed this requirement as a SaaS platform.
The challenge
Inversis needed a scalable, flexible tool with centralised data, to improve control and reporting for managing its services, as those used at the time could not be adapted to the needs of its business.
The main reasons:
- Need of a new 5-year Systems master plan to organise the services provided by the company, by software lifecycle, and also to organise the rest of the company outside of IT to ensure all service centers benefit from this huge upgrade.
- In 2017, a company (Bancobank) with a similar size to Inversis was incorporated, doubling the number of clients and assets under custody.
The solution
The implementation process started with ITSM in order to cover IT services with a solid and cloud-based solution.
After a successful ITSM deployment on a limited scale, the ITBM module was largely deployed after a functional suitability assessment, focusing on the most interesting functionalities for the customer such as project portfolio management, reporting or capacity management. All this aligned with the customer’s roadmap towards continuous integration environments or testing optimisation.
As a third phase, Inversis extended the ITSM model to those provided by other organisational areas, broadening the horizon to non-IT services, which are key to its operations and business.
Ultimately, process improvement was undertaken, with clear planning by Quick-wins.