ServiceNow Customer workflows

Win and keep customers with CSM / FSM workflows.

Your future-focused business needs loyal customers. Optimised back-end operations unlock efficiencies to enable excellent customer experiences and satisfaction.

Customer experience
above all.

Maximise your customer’s lifetime value.

Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.

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Devoteam approach

How we do it

Empower customers with a self-service portal

Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.

Connect with your customers consistently

Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.

Speed up customer support efficiency

Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.

Resolve potential problems proactively

Discover and fix issues before they affect customers, with proactive IoT and smart ops.

Manage your field services more efficiently

Increase customer satisfaction and boost productivity by optimising field services infrastructure, installation and repairs.

What do our customers say?

Husqvarna ‘meets customers in their gardens’ with ServiceNow FSM

Husqvarna is one of Sweden’s most trusted businesses and brands designing and building a diverse range of pioneering products. When the company launched a new venture offering its market-leading robotic lawnmowers to homeowners as an at-home service basis, it selected ServiceNow FSM as the core technology platform and engine on which to build the business.

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With Field Service Management we have 100% transparency at every stage. It’s fantastic, we’ve never had that before.

Andreas Holm

Program Director, BU Europe at Husqvarna Group

Discover the power
of a platform…

…with a ServiceNow Elite Partner!

Workflow automation accelerates business efficiency and innovation. The expertise of a ServiceNow Elite Partner helps you scale your enterprise swiftly and sustainably. ServiceNow is a leading-edge platform provider that automates enterprise operations. With a suite of user-friendly applications built on the Now platform, you’ll achieve new levels of workflow automation and business process integration.