- First steps
In the year 2000 I helped setup a Contact Center for the Spanish Institute of Foreign Trade using a complete CRM solution built on the Remedy ARS engine integrated with a Genesys platform.
- Carrer Milestones
Leading the first Mobility Projects at Devoteam Spain, helping to build our BMC and servicenow partnerships, and above all getting to know the many wonderful engineers with whom I've had the privilege of working in my time at Devoteam.
- Everyday life
As Head of Consulting Services at Devoteam Spain, I'm heavily involved in the Design Phases of several IT Service Excellence and Mobility Projects. My time is also devoted to generating awareness in our clients as to the need for long-term vision and for strategic planning in the initiatives they undertake.
- Personal life
I love running, specially when it comes to discovering a new city. No better way to do it!
- May 5, 2014What ever happened to ITSM?