Cloud-based solutions that power the service-centered enterprise
  • ServiceNow is a platform-as-a-service (PaaS) inspired by Enterprise Service Management (ESM) solution.


  • The result of 7 years of investment

    With over 130 trained and certified specialists in ServiceNow, Devoteam can help its 150 corporate customers embrace IT Service Excellence as part of their IT transformation journey.


Customer benefits
  • Empower people

    Remove old silos by giving the right access to the right people from requesters to internal and vendor teams

  • Automate and Orchestrate processes

    Remove the frontiers between departments and line of business to create a melodious symphony

  • Reduce cost and risk

    Consolidate legacy systems to one single source of truth accross the enterprise to consult, interact, and report

  • Optimisation & automation

    Optimise the IT service model and evolve it to automate enterprise shared services and line-of-business service delivery

Key facts
  • Over 80 certified experts
    Over 100 certified experts
  • preferred partner
    Preferred Partner
    EMEA ServiceNow Preferred Partner
  • agile method
    Agile solution
    Agile method
  • 24/7 support
    24/7 Support
    24/7 multilingual support

    With more than 80 ServiceNow experts and 5 "ServiceNow Authorised Trainers", Devoteam helps its clients embrace IT Service Excellence as part of their IT transformation journey.

    As ServiceNow preferred partner we demonstrate our ambitions and expectations for the market around ITSM SaaS perspectives and beyond, with the aPaaS value proposition which accompanies our clients business needs (HR, facilities, purchase and marketing dept)

    We have the technical AND business know-how
    As partner for your IT transformation process we can help you not only implementing ServiceNow, but also levering service management to the next level.

    We are able to mobilize various resources from consulting in IT transformation to the implementation of managed services through the integration of "Platform as a Service." Moreover, our service centers help ensure 24/7 and multilingual support adapted to business processes and IT.



Meet our experts
Case studies
  • Devoteam achieves IT service excellence through strategic integration of ServiceNow with CA Nimsoft
    Leading UK bingo retailer Gala Retail called on Devoteam to help it optimise service management and IT performance across its entire operation through a unique, integrated solution involving ServiceNow and CA-Nimsoft Monitor technologies.
  • Cineworld
    Cineworld set to become Europe’s number one cinema chain by placing service at the heart of its business
    Devoteam helps Cineworld elevate all of its services and their delivery to a premier position in the organisation.
  • World Top 10 Legal practice boosts IT service management across its worldwide operation
    This Top 10 international legal practice, with 4,000 lawyers and annual revenue of $2 billion, engaged Devoteam to implement a service management solution from ServiceNow to help streamline the firm’s operation and boost productivity across the globe.
  • Devoteam transforms service management for global finance house
    Devoteam enhances communication at worldwide finance house with streamlined regional centres of IT service excellence.
  • Devoteam Helps the Nationwide Building Society Transform Service
    Devoteam helped the Nationwide Building Society transform service management by consolidating the service desks of its three recently acquired regional building societies – Cheshire, Derbyshire and Dunfermline. As a result, the whole organisation is adopting ServiceNow for its core IT service management.
  • Devoteam helps shape the future of shopping
    Leading UK multi-channel retailer boosts a clear scale advantage by enhancing its nationwide operation through streamlined service management.
Do you wish to learn more about Devoteam Cloud Services and ServiceNow?