Jul 28, 2016
  • Govern and control while freeing productivity​

    Bringing order to business services

    Devoteam, Europe’s leading specialist consultancy, and ServiceNow invite you to hear how the world of work is being transformed.

    Join us for lunch and an afternoon in historic surroundings to discuss with industry leaders how a set of IT solutions and automated processes can free the creativity within your organisation, aid decision-making and drive success.

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  • Agenda
    From 12:15 PM Entry security check (allow 15 minutes)
    13:00 LUNCH – Buffet of hot and cold bowl food  |  Demonstration pods
    13:45 Introductions and Welcome by Derek Nutley, Devoteam UK Country Manager
    How a set of software that is helping those who provide services to add control, governance, and automation as well as helping those who consume have a faster, more efficient, more satisfying experience. Introduction to the demonstration pods
    14:05 Devoteam & ServiceNow, a common DNA by Sébastien Chevrel, COO Devoteam Group

    14:10

    Experience the Service Revolution by Chris Pope, Office of The CSO, ServiceNow
    Cost, risk, velocity, experience: from service desks to your own application development solution – one system of record - what does this mean?
    14:30 Client Insight 1: Inside the Business – Exam Peak and Business Process Automation by James Swaffield, Programme Manager, RM Results
    Take a clear business problem, apply the world’s toughest SLA and see the results

    14:50

    How IT can win the Users' Heart and Minds – Portals, User Experience and Service Managements by Darrell Woods, Sales Manager, Devoteam UK
    ​A new Service Portal, key updates from Knowledge and how ServiceNow keeps moving forward
    15:00 BREAK – tea/coffee and special cake  |  Demonstration pods
    15:40 Keynote: Managing Risk and Compliance by Chris Pope, ServiceNow
    With governance and control as the new paradigm, we examine why we accept chaos and the consequences and how workflow benefits from a single system of record
    16:10 Client Insight 2: A New Journey with ServiceNow - Service & Event Management at MTI Technology by Simon Walters, Managed Services Director at MTI Technology
    16:30 What did we learn today? By Derek Nutley, Devoteam UK
    17:00 Tour of the Palace of Westminster
    • Interactive demonstration areas will be running all afternoon
    • Workshops and interactive format throughout
    • Take advantage of ready access to subject matter experts
    • The event will conclude with a tour of the Parliament buildings - ​places are limited and will be awarded subject to availability
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